Warranty

Warranty Policy

 

The warranty period starts from the day you receive the goods. Products or components that are in the warranty period and covered by warranty acquire free warranty service. If the product you purchased is beyond the warranty period, you can also be helped by us through purchasing a separate service.

 

Warranty Coverage

 

Depending on the specific situation, we will repair or replace components for the product you purchased. However, the following situations will not be covered by the free warranty, but you can still choose the paid warranty service. Please consult the after-sales staff for details:

•Damage caused by man-made problems but not by quality problems of the product itself.

•Personal modification, disassembly, or opening of the shell.

•Damage caused by incorrect installation, use, and operation in accordance with the manual.

•Damage caused by use in excess of the safe load range.

•Damage caused by self-installation of third-party products.

•Damage due to water, debris, or other chemicals getting inside the robot.

•Failure or damage caused by force major factors such as typhoons, earthquakes, fires, lightning strikes, abnormal voltage, etc.

•Failure or damage caused by operating the robot under harsh conditions such as strong magnetic fields, strong interference, extreme temperatures, etc.

•When the product is not an original product of Etherus Robotics or cannot provide a legitimate warranty certificate.

•Failure and damage caused by self-repair in unofficial channels.

 

Repair Instructions

 

•Before acquiring after-sales service, please make sure to back up all data and delete important data to prevent data loss or leakage. Etherus Robotics is not responsible for any data loss or leakage in the product.

•When you acquire after-sales service from Etherus Robotics, you authorize Etherus Robotics to make any modification, delete data or restore factory settings for the purpose of after-sales service.

•Before sending it for repair, please contact the after-sales staff and Etherus Robotics will try to diagnose and solve your problem remotely.

•If the above methods cannot solve your problem, you can send the robot for repair after verifying with the after-sales staff. You need to pay for the postage when you send the product to Etherus Robotics. After Etherus Robotics receives the problematic product in need of repair, the product will be tested to determine the problem and responsibility.

•If the problem is caused by defects in quality of the product itself, Etherus Robotics will be responsible for the testing fee, material fee, labor fee, and postage.

•If the product does not meet the conditions of free repair after testing, you can choose to pay for repair, and the testing fee, material fee, labor fee as well as postage for sending back shall be paid by you. You can also choose not to repair and send the product back to you, and the postage and insurance fee shall be paid by you.

•Considering environmental protection and safety, please do not send seriously damaged batteries. If you have sent it, Etherus Robotics will scrap such batteries and will not return them back to you.

•If you provide an incorrect delivery address which results in non-delivery or rejection by the recipient, the adverse consequences and losses shall be borne by you.

•To ensure your rights and interests, when you sign for the after-sale product sent by Etherus Robotics, please check carefully whether the product is intact. If there is any abnormality, please immediately take video or photos on the spot and contact Etherus Robotics to get the solutions. If there are unresolved after-sale problems, please also contact Etherus Robotics immediately, otherwise, it is deemed as the end of this after-sale service without dispute.

 

*Etherus Robotics reserves the final interpretation authority of the after-sales terms.

*Please contact us if you have any questions before acquiring after-sales service.

*The after-sales terms are only applicable in the USA, and the after-sales policies of other countries or regions shall be subject to local laws.